Frequently Asked Questions
Everything you need to know about shopping with us
How long does shipping take and what are the costs?
Standard delivery typically takes 3-5 business days. Shipping costs vary by region, but we offer free shipping on orders over a certain threshold as specified during checkout.
What is your return policy?
We offer a 30-day return policy. Items must be in their original packaging and unused. Please note that certain items, such as perishable goods or personal care products, cannot be returned for hygiene reasons.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.
Are your products sustainable?
We are committed to reducing our environmental impact. Many of our products are made from FSC-certified wood, recycled materials, and we are actively working to eliminate single-use plastics from our range.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our customer service team within 48 hours of delivery with your order number and a photo of the damaged item to arrange a replacement or refund.